Q: Why have not I received a reply to my email from OUTDOORWAY;

A: If you have not received an email from OUTDOORWAY, please check the SPAM. The OUTDOORWAY makes it legally possible that sends e-mails should not be counted as SPAM. Nevertheless the political and security settings email you each company differ so completely legitimate email to be marked as SPAM.

If this has happened you can just mark the sender as safe OUTDOORWAY to receive regular alerts and e-Post office from us.

If the message wait has not been taken neither as SPAM please call the customer service at 2109340454 - 2114096950.




Q: Is it necessary to create a personal account?

A: The creation of your personal account to www.outdoorway.gr is needed to make your purchases directly from our online store.

Additionally, using your e-account for your purchases, you can take advantage of special offers on products and services and to provide easy and immediate to status and history of your orders.

In any case you are not allowed to create online account for the realization of your purchase, please contact us. For available modes of communication see here




Q: Is it safe to give my personal data to www.outdoorway.gr;

A: Yes, it is perfectly safe to give us your personal information.

In www.outdoorway.gr take very seriously the protection of your personal data and use this information solely to provide the services and products you request. Maintain maximum security all your items and do not resell, rent, or injected into the third.

For more information about managing your personal data from www.outdoorway.gr read the sections "Terms of Use" and "Privacy".



Q: Can I collect products to any place in Greece?

A: You can order and receive products from www.outdoorway.gr anywhere in Greece, where available zip code.

Shipments of orders made by private courier companies or road transport and delivered to the address you choose. Deliveries are made "hand in hand" and can not be surrendered in postal boxes or lockers.




Q: What would be the costs for sending my order?

A: Shipping costs orders are calculated based on the geographical area and the ogkpmetrika Product Characteristics in relation to the company synergaomeni courier.

For orders placed through the online store, shipping costs are calculated and automatically added.



Q: What methods are available for the payment of my order?

A: The available ways to pay for your order are:

• Cash on delivery with a parner courier company.
• By credit card.
• With Bank transfer for orders placed through the online store or via fax / phone

PIRAEUS BANK
Account Number: 5037-025346-199
Number IBAN: GR92 0172 0370 0050 3702 5346 199
SWIFT: PIRBGRAA

NATIONAL BANK
Account Number: 137/712693-08
Number IBAN: GR38 0110 1370 0000 1377 1269 308.

If you wish to pay your order in a manner different from the above available, please contact us by phone at 2114096950 or info@outdoorway.gr




Q: How to I order products from OUTDOORWAY;

A: You can order products from OUTDOORWAY the following ways:

• Using our online store. Order online and take advantage of our Special Internet Rates. Add the products you want in the shopping cart and submit your order by following the instructions to complete the process.
• By fax. You can send us your order by fax, quoting the code and desired quantity for each product. Additionally, the full contact information (name, phone) to confirm the order.
• By phone. You can order by phone by contacting our company at 2114096950 during working days between 10:00 a.m. up to 19:00

Note:

• The minimum purchase limit for online ordering is € 10,00 plus VAT
• Quoted "Internet Rates" are for online purchases through the www.outdoorway.gr
• For orders submitted via fax and / or telephone, the "Internet Rates" only valid if made discounting into a bank account before shipping.

Q: How long will I receive my order?

A: Our goal is to deliver your order within five (5) working days from receipt of payment for the products that are available. For the rest of OUTDOORWAY representative will inform you of the shipping time.

In case you want the urgent delivery of your order, you must contact customer service at 2109340454 - 2114096950 from 10.00 am to 13.00 hours order to check the possibility of same day delivery as well as for possible additional charge you on shipping costs.