If for any reason you are not pleased with your order, you can return the unwanted product within the following 14 working days of the delivery date marked on the order.

Simply send back the product in perfect condition and in its original packaging, including all guarantees, labels and instructions of use.

Please contact our Customer Service department for the return address. Please remember that the customer pays shipping costs both to return an item to our warehouse, and to send the exchanged item to the customer.

It is very important that returned product/s are posted in suitable wrapping to prevent damage. If a product does not arrive at our warehouse in its perfect state, due to inappropriate wrapping, the exchange/refund will not be accepted.

Once the returned goods have been received at our warehouse and have their condition has been checked, OUTDOORWAY will accept the return and will proceed to process the corresponding exchange or refund, according to the form of payment used to place the order:

• If you paid for your order by credit card, the refund will be returned to the same credit card account.
• If you paid for you order by bank transfer, you will be asked to provide us with a bank account number so that we can process the refund.

Note: The amount will be refunded to your account within a period of 20 days, which will be calculated from the date the returned goods were received at our warehouse.

Bear in mind that if you paid by credit card, the refund will probably not be shown on your bank invoice until it is updated, the following month.

Bear in mind that OUTDOORWAY will not accept returns with unpaid postage. Before sending back a product, please contact our Customer Service Department

If for any reason you are not pleased with your order, you can return the unwanted product within the following 7 working days of the delivery date marked on the order.

Simply send back the product in perfect condition and in its original packaging, including all guarantees, labels and instructions of use.

Please contact our Customer Service department for the return address. Please remember that the customer pays shipping costs to return an item to our warehouse, but OUTDOORWAY pays shipping costs to send the exchanged item to the customer.

It is very important that returned product/s are posted in suitable wrapping to prevent damage. If a product does not arrive at our warehouse in its perfect state, due to inappropriate wrapping, the exchange/refund will not be accepted.

Returned DVDs or videos will not be accepted if they are not in their original wrapping.

Once the returned goods have been received at our warehouse and have their condition has been checked, OUTDOORWAY will accept the return and will proceed to process the corresponding exchange or refund, according to the form of payment used to place the order:

• If you paid for your order by credit card, the refund will be returned to the same credit card account.
• If you paid for you order by bank transfer, you will be asked to provide us with a bank account number so that we can process the refund.

Note: The amount will be refunded to your account within a period of 20 days, which will be calculated from the date the returned goods were received at our warehouse.

Bear in mind that if you paid by credit card, the refund will probably not be shown on your bank invoice until it is updated, the following month.

Bear in mind that OUTDOORWAY will not accept returns with unpaid postage. Before sending back a product, please contact our Customer Service Department

Cancellations

In case the cancellation takes place after the shipment of the products, but also in case of non-receipt of the order, the customer will be asked to pay the amount corresponding to the transfer costs of his order, based on the billing price list.